Terms & Conditions

1. Scope of Work

This covers only the services explicitly mentioned in the agreed campaign contract. Any additional requests such as extra ad creatives, revisions, campaigns, landing pages, or video assets outside the agreed scope will be quoted and charged separately.

2. Monthly Deliverables

Standard retainers include 1 dedicated video shoot per month. Creative video deliverables: Minimum 4 and maximum 12 per month. Static creative posters/ads: Minimum 3 and maximum 5 per month.

3. No Refund Policy

Once payment is made, it is non-refundable under any circumstances as strategic resources, media planning, and production team hours are immediately allocated to the project.

4. Ad Spend Not Included

Meta Ads, Google Ads, or any platform ad spend is to be borne directly by the client via their own ad account billing. Liteup Media management fees cover strategic agency services and are separate from ad budgets.

5. Performance Disclaimer

While Liteup Media optimizes for maximum return on ad spend (ROAS) and qualified leads, we do not guarantee exact revenue figures, as campaign performance depends on external factors including product offer, pricing, market demand, and competition.

6. Content & Access Responsibility

The client must provide all required brand assets, product samples, and platform access on time. Delays in client communication or approvals will automatically extend campaign launch schedules.

7. Usage & Ownership Rights

Final approved creatives become the property of the client after full invoice settlement. Liteup Media reserves the right to showcase campaign results, case studies, and creative work for agency portfolio purposes.